Transportation Mode:
Transportation Disadvantaged

Most of us take our mobility for granted. But for some, transportation is an obstacle to overcome. Citizens who are unable to transport themselves or purchase needed transportation because of physical or mental disability, income status, or age are considered transportation disadvantaged. These members of the community depend on paratransit service for trips to work, school, health care, and social activities.

The Florida Commission for the Transportation Disadvantaged serves as the policy setting board that is legislatively responsible for coordinating transportation disadvantaged services. Click here to visit the CTD's website.

ACCESS LYNX is the CTC service provider for ADA and Transportation Disadvantaged persons in this area.  To determine eligibility, call (407) 423-TRIP (8747). Click here to link to the LYNX website


Persons with an interest in transportation disadvantaged issues are welcome to attend a Transportation Disadvantaged Local Coordinating Board (TDLCB) meeting. The TDLCB evaluates the service provided by ACCESS LYNX. Meetings are held quarterly. Click here to learn more about this board.

TDLCB Responsibilities

  • Assist with and approve the local CTC's evaluation process
  • Approve the local Transportation Disadvantaged (TD) Grievance Procedures
  • Appoint members to the local TD Grievance Committee to serve a two-year term
  • Hold an annual Public Hearing

On an annual basis, the TDLCB will:

  • Review and approve the By-Laws
  • Review and approve the Annual Operating Report (AOR)
  • Review and approve the Annual Expenditures Report (AER)
  • Review and approve Coordination and Fare Agreements (CFA)
  • Review and approve the Trip & Equipment Grant Rate Model
  • Review and approve the initial Transportation Disadvantaged Service Plan (TDSP) and its annual updates

More about access lynx

LYNX is the CTC service provider for ADA and Transportation Disadvantaged persons for Orange, Seminole, and Osceola counties.

ACCESS LYNX is a shared ride door-to-door transportation service provided by MV Transportation under the supervision of LYNX, the Central Florida Regional Transportation Authority. The ACCESS LYNX program provides complementary service for eligible individuals who are not able to use the regular fixed route bus service because of a disability or other limitations.

Currently the ACCESS LYNX paratransit program provides more than 2,100 scheduled passenger trips each weekday, using a variety of vehicles equipped for individuals with various disabilities. Because the demand for these special transit services is high, it is important that each customer carefully follow the program guidelines.

For more information about ACCESS LYNX please click on the following links:

medicaid transportation

As a result of changes on the State's Medicaid System, LYNX will no longer provide medical transportation to Medicaid recipients who enrolled in AHCA's Managed Medicaid Assistance (MMA) program. Instead, the Medicaid MMA  users have to schedule their medically related transportation through their MMA plan providers. ACCESS LYNX will continue to provide transportation for non-medical trips to users who are eligible under the Americans with Disabilities Act (ADA) and transportation disadvantaged funds.

To find out more about the MMA transportation changes, click here.

Concerns about Medicaid trips should be directed to the Agency for Healthcare Administration (AHCA) by completed the online complaint form at this link: or by calling 1-877-254-1055 (toll free).

Staff Contact

For additional information about MetroPlan Orlando's Transportation Disadvantaged Local Coordinating Board, contact Virginia Whittington, director of regional partnerships, at 407-481-5672 x314.